Last Updated: March 23, 2026
| Product Type | Refund Window | Conditions |
|---|---|---|
| Official Courses (Single purchase) | Within 14 days | Course progress < 80% |
| Official Articles / Answers (Single purchase) | Within 14 days | None |
| Non-Official Contents (Independent Purchase) | Within 14 days | None |
| Official Annual Pass (Official Member) | Within 14 days | Overall course progress < 80% |
| Physical Goods | Within 14 days | Unused, in original packaging |
| Redemption Codes | Within 14 days | Not yet redeemed |
| Personalized Report | Within 14 days of delivery | None |
| Tips | ❌ Non-refundable | — |
Standard Returns (within 14 days of delivery)
Damaged / Defective Items (within 7 days of delivery)
Contact us with your order number and photos of the issue. After verification, we will send a free replacement or issue a full refund — no return required.
Non-Returnable Items
Items past the return window, used items, items damaged by the buyer, or items missing original packaging.
| Type | Description | Access Duration | Creator Credit Share |
|---|---|---|---|
| Single Purchase | Official courses, articles, or answers | Lifetime | — |
| Independent Purchase | Content published by independent creators | Lifetime | 75% |
| Official Annual Pass | One-time payment for one year of access to all official content | 365 days (stackable) | — |
| Tips | Voluntary tips on articles or answers | — | 90% |
What counts as official content? Articles and answers published under the "Official Content" author identity, plus all official course series.
| Supporter (VIP) | Official Member (SVIP) | |
|---|---|---|
| How to activate | Complimentary with any course purchase or Official Member activation | Complimentary with Official Annual Pass purchase |
| Duration | Each course purchase adds 180 days (stackable); Official Member purchase sets it to Official Member expiry + 180 days | 365 days (renewals stack on remaining time) |
| Badge | Exclusive Supporter badge | Exclusive gold Official Member badge |
| Content access | — | ✓ Unlimited access to all official courses, articles, and answers for one year |
| Members Circle | ✓ | ✓ |
| Publish paid content | ✓ (experience required) | ✓ (experience required) |
| Extra username change | — | +1 (3 total) |
| Extra discount | — | 15% off renewal; 10% off if expired < 1 year |
Eligible users (Supporter and above, with experience requirements) may publish paid content — such as articles and answers — and earn a credit share deposited as platform credit. See Membership & Platform Guide — Platform Credit for details.
When other users purchase or tip your content, you earn a credit share (deposited as platform credit): 75% for content purchases, 90% for tips. You can also receive platform credit through redemption codes.
| Item | Details |
|---|---|
| Usage | Can be applied toward any paid content on the platform, partially or in full. When available credit covers the entire amount, no third-party payment is required. A minimum actual payment of $0.01 is required when purchasing the Official Annual Pass. |
| Refund | Automatically returned to your account when an order is cancelled or closed. Also returned upon physical goods refunds. |
| Expiration | Never expires |
⚠️ Platform Credits are an internal reward mechanism and hold no cash value. They may not be redeemed for cash. See Terms of Service Section 3.6 for details.
📍 Go to Me → Credits to view your available credit and transaction history
A separate credit system designed to make sure your previous purchases aren't wasted. When you buy official content individually, 100% of your order total is automatically saved as credit that can be applied toward the Official Annual Pass — so if you decide to upgrade later, you've already got a head start.
| Item | Details |
|---|---|
| How to Earn | Automatically granted when you purchase official content (courses, articles, or answers) with an actual payment above $0.01. The credit equals 100% of the order total. Example: order total $100 → receive $100 in credit. |
| Usage | Applies only toward the Official Annual Pass. Credits are locked when you place an order and consumed upon successful payment. If the order is cancelled, fails, or expires, credits are automatically released. When multiple credits exist, the earliest-expiring ones are used first. A minimum actual payment of $0.01 is still required. |
| Expiration | 365 days from the date of purchase |
⚠️ Purchasing independent creator content or tipping does not generate Annual Pass Credits.
📍 Go to Me → Credits → Annual Pass Credits to view your Annual Pass Credit records and history
| Platform Credit | Annual Pass Credit | |
|---|---|---|
| Source | Revenue from others purchasing or tipping your content | Your own purchases of official content |
| Can Be Used For | Any paid content on the platform | Annual Pass only |
| Expiration | Never | 365 days |
We reserve the right to update this Refund & Benefits Policy at any time. The revised version will be posted on this page. Continued use of the platform after changes are posted constitutes acceptance of the updated policy. Policy changes do not affect transactions completed before the update.